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Customer Support

Our Customer Support team is committed to promptly answering your questions. We recommend that you first search our online Support Centre (Option 1 below) as it is the quickest way to receive an answer to the most frequently asked questions.

Option 1: Find answers to your questions instantly by searching our Support Centre. Enter your question or search term:

example: "How long does it take to complete my order?" or "time to complete order" (search by question or key words)

Option 2: Complete the form below to send a message to a GoldMoney Customer Support Representative. A response will usually be emailed to you within one business day.

Your Email Address:* Re-type Your Email Address:* Subject:* Message:* Enter 3 digits in image:*       (What's this?)   Upon clicking Send, this message will be sent to GoldMoney. Please note that GoldMoney will reply to the email address you provide above. Because email messages are not secure, do not use this form to ask or to disclose any confidential information about your account. Instead, please login to your Holding and send a message to us through our secure internal message system.

Customer Support Hours Monday to Friday from 9:00 a.m. to 5:00 p.m. London time (4 a.m. to Noon Eastern time in North America).

Messages received before 5:00 p.m. London time will generally be answered the same day. Messages received outside of Customer Support hours will be answered the next business day.

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